Frequently Asked Questions
We will try and answer your basic questions here. Click on the following questions to know more.
Q: Do you service my area?
A: we offer onsite copier service & repair in Port Harcourt and adjacent areas. We however respond to calls from outside Port Harcourt for clients who subscribed to our Maintenance Contract Agreement.
Q: do you offer same day service?
A: In most cases, we can have our techs on-site within the same day.
Q: Can I bring my copier to your local office?
A: our services are for onsite copier service & repairs only.
Q: Can I call and make an appointment other than doing it online?
A: Yes, Please call us at 07061876882
Q: can I schedule an appointment online?
A: Yes off course! You can contact us online via our email, facebook and twitter or simple click here to be taken to the online appointment scheduler. This is the fastest and most accurate way for scheduling a copier/printer repair in our today world.
Q: How much do you charge?
A: Please click here to see the hourly rate for your copier/printer repair.
Q: I am having printer/copier that isn’t listed in your services. Can you still help me?
A: Let us know what brand, model and the nature of problem of your machine and we will tell you if we work on it.
Q: What happen if the technician cannot fix my problem?
A: In almost all cases, our technicians will be able to fix the problem you are having. Sometimes however, it is more cost effective to replace your equipment than to repair it. If this be the case, our technicians will recommend what is best for you, and then you can decide how to proceed. In some case we trade-in your old equipment for a new one. But if for some reason you have a problem that we can’t fix, you will not be charged for any services beyond the time the tech spends diagnosing the problem.
Q: Does your service have a warranty?
A: The warranty is 60 days for parts and 30 days for labour.
Q: Are parts included in your service charge?
A: No. Any parts that are purchased to repair your system are billed to you. We will give you a repair estimate (quote) before ordering/installing parts in your copier/printer.
For enquiry, Quote, Purchase, Repair, Service and Maintenance Contract: FESTABIZ GLOBAL VENTURES Fill the Contact Form Below and we will get back to you as soon as possible.
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